Responsible Gaming
Gaming Should Be Entertainment
At Lucky Star India, we are committed to promoting responsible gaming practices. Online gaming and betting should be viewed as a form of entertainment only, never as a way to earn money or solve financial problems. Please gamble responsibly and within your means.
Remember: The house always has an edge. Only spend what you can afford to lose.
Age Verification
Online gaming in India is only available to individuals who are 18 years of age or older, or have reached the legal age of majority in their respective state or jurisdiction.
We strictly enforce age verification policies. If you are under 18, you are prohibited from registering an account or placing any bets.
Warning Signs of Problem Gambling
If you experience any of the following, you may have a gambling problem:
- Frequently chasing losses by gambling more to recover money you've lost
- Hiding your gambling activities from family, friends, or partners
- Spending more time and money on gambling than you intended
- Feeling anxious, irritable, or restless when not gambling
- Using gambling as an escape from problems or negative emotions
- Borrowing money or going into debt to fund gambling
- Neglecting work, school, family, or other important responsibilities
- Failed attempts to cut down or control gambling
- Risking important relationships or opportunities because of gambling
- Lying to others about the extent of your gambling involvement
If you recognize any of these signs, seek help immediately.
Self-Help Tools & Resources
We offer several tools to help you maintain control of your gaming activities:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Establish a limit on losses you are willing to accept during a gaming session
- Reality Checks: Receive periodic notifications during gaming sessions reminding you how long you've been playing
- Self-Exclusion: Exclude yourself from your account for a specified period if you feel you need a break from gaming
- Account Closure: Permanently close your account if you wish to stop gaming entirely
For assistance with any of these tools, contact our Customer Support team.
Support Organizations for Problem Gambling
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these trusted organizations:
India
- Indian Psychiatric Society (IPS) — For mental health support and counseling related to gambling addiction
- All India Institute of Medical Sciences (AIIMS) — Offers addiction medicine services and behavioral health support
International Resources
- GamCare (United Kingdom) — www.gamcare.org.uk — Free counseling and support services for problem gamblers
- GamStop (United Kingdom) — www.gamstop.co.uk — National self-exclusion scheme for online gambling
- Gambling Help Online (Australia) — www.gamblinghelponline.org.au — Free counseling and self-help information
- Responsible Gambling Council (Canada) — www.responsiblegambling.org — Evidence-based research and resources
- National Council on Problem Gambling (United States) — www.ncpgambling.org — Helpline and treatment referral services
- Bundeszentrale für gesundheitliche Aufklärung (Germany) — Information and counseling on problem gambling
Many of these organizations offer confidential helplines, online chat support, and treatment referrals at no cost.
Need Help?
If you believe you have a problem with gambling, please do not hesitate to seek help. Problem gambling is a serious issue, but recovery is possible with proper support and treatment.
You are not alone. Reach out to one of the organizations listed above, speak with a trusted family member or friend, or contact a mental health professional.
Your well-being is important to us. Gaming should enhance your life, not harm it.